FAQs

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 FAQs *

  • We offer dog daycare Monday–Friday, 8am–8pm, and overnight boarding every day at our facility located at 175 Knickerbocker Ave. Dogs can be picked up or dropped off by their owners, or an authorized person, any time during our open hours.

    Pick-up and drop-off services are available for dogs living within a 1-mile radius of the daycare.

    Additionally, we offer dog walking services in Bushwick, with coverage extending to parts of Ridgewood and Bed-Stuy. Contact us with your address to confirm if you're within our service range!

  • To get started, we require:

    -An up-to-date Rabies Certificate

    -Proof of Distemper and Bordetella vaccinations

    -Dogs over 1 year old must be neutered (males) or spayed (females after their first heat or if over 1 year)

    All dogs must pass a temperament test and complete at least one daycare session before boarding.

  • The temperament test helps us determine whether your dog is comfortable and non-aggressive around other dogs in a group setting.

    The test lasts about 15 minutes. We start by introducing your dog to our outdoor space alone, then gradually introduce other dogs one at a time until they’re part of a small group, mimicking our regular daycare environment.

  • Yes! We have an 800 sq ft backyard where the dogs play frequently, weather permitting.

  • We typically have around 20 dogs in daycare and allow a maximum of 20 overnight boarders.

    There is approximately 1 staff member per 10 dogs.

  • We do not separate small and large dogs. All dogs are temperament tested to ensure they’re comfortable with dogs of all sizes.

    Dogs are always supervised, and we have crates available for any dog that may need a break or their own space.

  • All passes are monthly and offer discounts on our services.

    -The Basic gives 10% off all services.

    -The Plus gives 15% off all services and a preferred spot for Boarding.

    -The Premium gives 20% off all services and a preferred spot for Boarding.

    -The Ultimate gives 25% off all services and a preferred spot for Boarding.

    -The Members Only gives Unlimited daycare Monday-Friday, a Premium Membership, and pick-up / drop-off services within a .5 mile radius to and from the daycare.

  • Yes, we have cameras in the facility for safety and monitoring purposes, but they are not accessible to clients.

    We can save and share video clips if needed.

  • Daycare: No cancellation fee.

    Overnight Boarding:

    Non-peak holidays: Cancellations made with less than 24 hours’ notice, or no-shows without communication, may be charged the full amount.

    Peak holidays (Nov, Dec, Jan): Cancellations made with less than 24 hours’ notice or no-shows will be charged the full amount.

    Dog Walking: Same-day cancellations incur a $10 cancellation fee, added to your invoice.Item description

  • Daycare: No fee for same-day requests.

    Boarding: We can usually accommodate same-day requests (except during peak holidays), but please call or email to confirm availability.

    Dog Walking: A $10 same-day request fee applies.

  • Please send the following with your dog:

    - Food (in individual meal bags or containers with clear instructions)

    - Treats, supplements, and/or medications as needed

    - Blanket (optional, if you'd prefer one from home instead of ours)

    Please do not send:

    Food or water bowls (unless a specialty bowl is required)

    Toys or chews (for safety reasons)

  • All boarding dogs sleep in crates overnight, with a staff member present in the room at all times.

  • Yes! Please include clear written instructions for any medications when you drop your dog off.

  • We do not offer in-house training, but we work closely with Brooklyn Pup, who seasonally hold classes in our backyard.

    We also have other local trainers we’re happy to recommend, just ask!